August 15–19, 2010

The Penn Stater Conference Center Hotel

Basic Management Track Description

The Basic Management track is recommended for staff with little formal training or work experience in supervising others.

Building Positive Work Relationships

  • Key interpersonal skills for developing high-quality work relationships
  • Assess your interpersonal style
  • Guidelines for working effectively with others

Roles and Responsibilities in Supervising Others

  • Performance expectations of today’s credit union supervisors and managers
  • Supervisory practices and skills
  • The transition to supervision

Effective Communication Skills

  • Understand effective and ineffective communication
  • Nonverbal communications and their impact
  • Active listening strategies

Teambuilding at Shaver's Creek Environmental Center

  • Understand key roles and responsibilities of members and leaders
  • Experience team growth and development
  • Overcome challenges with your team