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Awards
University Continuing Education Association:
  Penn State Outreach programs and initiatives have been honored with several national University Continuing Education Association (UCEA) awards.

  The University Continuing Education Association is the principle organization for continuing higher education in the United States. Its members include colleges, universities and nonprofit organizations involved in professional education.

  University faculty and staff members contributed to these outreach programs and initiatives:

*Gold Strategic Marketing Award for the World Campus Turfgrass Management Certificate offered by the College of Agricultural Sciences through the Penn State World Campus. The 15-credit certificate program, designed for professional turfgrass managers, enables students to build knowledge and skills in turfgrass management, a field in which Penn State holds a global leadership position.
*Bronze Strategic Marketing Award for the World Campus iMBA, the newest degree program available through the World Campus. The iMBA, Intercollege MBA, draws on the expertise of graduate business faculty members in four colleges: Penn State Erie, Penn State Great Valley School of Graduate Professional Studies, Penn State Harrisburg and the Smeal College of Business.
*Outstanding Credit Program Award for the Applied Behavior Analysis for Special Education Certificate Program. The graduate program prepares professionals for credentialing examinations of the Behavior Analyst Certification Board. It is offered by the College of Education, Outreach Office of Statewide Programs, Continuing Education’s State College Office and the Pennsylvania Department of Education’s Bureau of Special Education.
*Meritorious Course Award for METEO 101: Understanding Weather Forecasting, a College of Earth and Mineral Sciences course. The online course is a collaboration of the e-Education Institute, Department of Meteorology, College of Earth and Mineral Sciences and the World Campus.
*Honorable Mention Award for the 2002 Rural Women’s Health Conference. Held in Washington, D.C., the conference is part of the Rural Women’s Health Initiative, a collaboration of the College of Agricultural Sciences, College of Health and Human Development, College of Medicine and Penn State Outreach.
*Honorable Mention Award for the Summer Institute for Applied Linguistics. The College of the Liberal Arts and the Center for Language Acquisition sponsored the institute, with assistance from Penn State Continuing Education’s Conferences and Institutes.
*Bronze Strategic Marketing Award in the Press Release category for Lewis and Clark: The Unheard Voices conference.
*Bronze Strategic Marketing Award in the Public Relations category for Grange Fair Booth and Web site.
*Bronze Strategic Marketing Award in the Brochure category for Cooperative Extension PROSPER ad.
*Honorable Mention Strategic Marketing Award in the Single Ad category for World Campus Turfgrass Management Certificate ad.
*Honorable Mention Strategic Marketing Award in the Web category for Penn State Youth Web site.
*William Rainey Harper Award for research in distance education for the doctoral dissertation in adult education titled “Institutional Mainstreaming of Distance Education: Guiding Policies” by Dr. Modupe Irele, project associate in the World Campus Quality and Planning unit. She received her doctoral degree from Penn State in December 2002.

Pennsylvania Association of Broadcasters:
  The Pennsylvania Association of Broadcasters has recognized Penn State Public Broadcasting with two awards: Fred Gadomski and Paul Knight, hosts of WPSX-TV’s Weather World, have been named Television Broadcasters of the Year, and the WPSX-produced Penn State Blue Band Building Campaign spot was selected as the first-place winner in the TV Public Service Announcement category.

  “WPSX is proud to have the 2003 Pennsylvania Association of Broadcasters’ Television Broadcasters of the Year as part of our on-air team,” Ted Krichels, associate vice president for Outreach and general manager of Penn State Public Broadcasting, said. “We thank the association for this recognition of the service Weather World has been providing to central Pennsylvania.”

  WPSX-TV staff members who helped create the award-winning Blue Band spot include producer/director Jeff Hughes; client manager Susanna Ritti; videographer/associate producer Don Hampton; audio production assistant Jennifer Bortz; video compositing assistant Matt Chirdon; and executive producer Tracy Vosburgh. The spot was created in partnership with the College of Arts and Architecture and can be viewed on the Penn State Blue Band Web site, also created by the staff of Penn State Public Broadcasting, at http://blueband.psu.edu.


Domestic Relations Assocation of Pennsylvania:
  Roy McCullagh of the Pennsylvania Child Support Enforcement Training Institute is the recipient of the President’s Award by the Domestic Relations Association of Pennsylvania. The award honors a person who works outside of the domestic relations field but who has made a significant contribution to Pennsylvania’s Child Support Enforcement Program.

  Penn State’s Training Institute is organized by the Penn State Justice and Safety Institute, Penn State Management Development Programs and Services and the College of the Liberal Arts. Launched in May 2002 with a $10.85 million contract from the Pennsylvania Department of Welfare, the institute offers training in all aspects of the state’s enforcement program to child support enforcement personnel.


Vice President’s Awards:
*Vice President’s Award for Outreach Leadership: Dr. Fred Vondracek, associate dean for Undergraduate Studies and Outreach, College of Health and Human Development, and Dr. Michael E. Ostroski, director, Conferences and Institutes, for their strong leadership and contributions to the Outreach organization.
*Vice President’s Award for Innovation—“Pathfinder Award”: Dairy Farm Resource Planning Guide Team—Dr. Lisa Holden, associate professor, Dairy and Animal Science, College of Agricultural Sciences (team leader); Alan Bair, director of Dairy Industry Relations, Dairy and Animal Science; Tammy Perkins, Dairy Alliance program manager, Dairy and Animal Science; Bradley Hilty, Dairy Alliance information management specialist, Dairy and Animal Science; Virginia Ishler, Dairy Alliance extension associate, Dairy and Animal Science; Michelle Jaymes-Parks, dairy industry program assistant, Dairy and Animal Science; Sarah Roth, extension associate, Agricultural Economics and Rural Sociology; Richard Stup, Dairy Alliance labor management specialist, Dairy and Animal Science; Karen Vines, Distance Education coordinator, Dairy and Animal Science; Cynthia Carey, graphics and design specialist, Information and Communication Technology, College of Agricultural Sciences; Christian Vinten-Johansen, database administrator and Webmaster, Dairy and Animal Science; Chuck Cruickshank, director of Procurement, Transportation and Member Services for Land O’Lakes; Gary Dean, business development manager, Purina Mills Inc., Dairy Enterprise Services.
*Vice President’s Award for Quality Enhancement: Sandy McClain, office information specialist, Penn State World Campus Data Management Services, for her professionalism with customers and her commitment to quality.
*Vice President’s Award for Customer Service: Christina Johnson, staff assistant, Outreach Finance and Business, for her deep level of commitment to treat every individual with the utmost consideration, respect, responsiveness and service.
*Vice President’s Award for Partnership—“Bridge Builder Award”: Ginny Newman, senior manager, Outreach Marketing-Client Development, for the creation of successful internal and external partnerships.
*Vice President’s Award for Diversity and Public Service: Edward Thompson, manager of Outreach Marketing-Client Development, for his commitment to creating a welcoming climate for all Outreach employees.
*Vice President’s Award for Special Contribution: Cindi Deutschman-Ruiz, producer/director for Penn State Public Broadcasting, for creating the Race Matters program.

Continuing Education Awards:
Dr. Ronald L. Filippelli and Dr. Patricia A. Book
Dr. Ronald L. Filippelli, associate dean for Administration and Undergraduate Studies in the College of the Liberal Arts, is the recipient of the Shirley Hendrick Continuing Education Award for Outstanding Academic Leadership, presented by Dr. Patricia A. Book, associate vice president for Outreach and executive director of the Division of Continuing Education.
  Dr. Ronald L. Filippelli, associate dean for Administration and Undergraduate Studies in the College of the Liberal Arts, has been honored with the third annual Shirley Hendrick Continuing Education Award for Outstanding Academic Leadership from Penn State Continuing Education. The award recognizes an academic administrator whose visionary accomplishments have contributed significantly to the success of the University’s Continuing Education efforts.

  Other Continuing Education awards and recipients are:

*Continuing Education Outstanding Leadership Award: Dr. Melanie Doebler, program resources manager, Outreach Program Resources, for her leadership and management of the Arts Partnership Team, Lewis and Clark Conference and other outreach projects.
*Newcomer Award: Eric Bergstrom, director of the Lancaster Center, for his significant contributions to Continuing Education since joining the organization less than two years ago.
*Best Quality Award: Marilyn Snyder, project assistant, Outreach Program Development, for her significant contributions to improving the quality of Continuing Education processes.
*Creativity and Innovation Award: Don Zettlemoyer, director of the Justice and Safety Institute, for his creativity and innovation in the development and delivery of education programs, products and services to outreach clients.
*Customer Service Award: Angela Simparosa, staff assistant, Continuing Education at University Park, for her outstanding performance in meeting customer needs and following through in interactions with clients.
*Exemplary Program Award: Penn State Altoona Summer Kids’ College and the William Penn Kids’ College, coordinated by Sherri McGregor, education and training specialist for Continuing Education at Penn State Altoona, and Michael Corradino, area representative for Continuing Education at Penn State Harrisburg.
*Making Life Better Award: Joann “Tillie” Convery, information specialist, Conferences and Institutes, for exceptional service to her community beyond job responsibilities.
*Mentor Award: Ina Lubin, director of Continuing Education, Penn State Wilkes-Barre, for her commitment to lifelong learning through teaching and providing guidance to colleagues.
*Outstanding Employee Award: Donna Harpster, staff assistant, Penn State Altoona Continuing Education, for her high-quality work and support for the Continuing Education organization.
*Outstanding Motivator Award: Joe Walk, instructor, Management Development Programs and Services, for a positive attitude that inspires others.
*Rainmaker Award: Angelique Caffrey, senior client development representative, Continuing Education office in Williamsport, for her visionary accomplishments, which have contributed significantly to the success of the University’s outreach efforts.
*Outstanding Part-time Teaching Award: Dr. John Park, associate director, Management Development Programs and Services, for his enthusiasm in teaching and demonstrated knowledge of specialized expertise.
*Outstanding Full-time Teaching Award: Dr. Donald Turner, assistant professor, Management Development Programs and Services, for his enthusiasm in teaching and demonstrated knowledge of specialized expertise.
*Team Award: 2002 Rural Women’s Health Conference Planning Team—Rebecca Beatty, associate director, Continuing Education at University Park; Dr. Mona Counts, associate professor of nursing, School of Nursing, Penn State Fayette; Katie Frieden, conference planner, Conferences and Institutes; Peggy Hoover, staff assistant, College of Health and Human Development; Susan Hoover, assistant director for Outreach, Gerontology Center, College of Health and Human Development; Susan LeWay, project development specialist, College of Health and Human Development; Tracy Miller, area representative, College of Medicine; Stephanie Tyworth, program resource manager, Outreach; Ann Ward, regional director, Appalachia Cancer Network; Lisa Davis, director, Pennsylvania Office of Rural Health; Dr. Marilyn Corbin, associate director, Penn State Cooperative Extension, and state program leader for children, youth and families; Dr. Fred Vondracek, associate dean for Undergraduate Studies and Outreach, College of Health and Human Development; Heidi Watson, program development specialist, Outreach; Dr. Audrey Maretzki, professor of food sciences and nutrition, College of Agricultural Sciences; Dr. Luanne Thorndyke, associate dean for Professional Development and associate professor of medicine, College of Medicine; Dr. Helen Wright, professor of nutrition, College of Health and Human Development; and Dr. Carol Gold, research scientist, College of Health and Human Development.
*Learner Advocate Award: Jean Duffy, assistant director of student services and advising for Continuing Education at University Park, for consistently demonstrating a commitment to meeting the needs of specific audiences and advocating for programs and services adapted to these groups.

Penn State Public Broadcasting Awards:
*Outstanding Employee Award: Brenna Swires, administrative assistant to the general manager and a 22-year veteran of the University, for her “can-do attitude, competency and the willingness she brings to all aspects of her job.”
*General Manager’s Award: the engineering staff members who facilitated the WPSX-TV transition to digital broadcasting—chief engineer Carl Fisher; assistant chief engineer/transmitter supervisor Tom Wonderling; engineers Scott Endress, John Wesdock, Bernie Samansky, Frank Samansky and retired director of technology George Thurman.
*Teamwork Award: the team that produced for broadcast a theatrical opera about York, a slave who accompanied William Clark on the Lewis and Clark Expedition, for its “work ethic and professional attitude during this quality on-location production”—producer/director Jerry Sawyer; production manager Dave McCarty; producer/director Jeff Hughes; video production assistants Dave Rutter, Matt Chirdon, Chris Murrell and Jeremy Smith; audio production assistants Jennifer Bortz, Kerry Trout, Kent Klouser and Rick Humber; engineers John Wesdock, Bernie Samansky and Scott Endress; and editor Judson Mantz.
*Cents-Ability Award: Joy Vincent-Killian, membership manager, and Whitney Vass, donor services coordinator, for their work to streamline and revamp the procedure for fulfilling membership thank-you gifts and inventory management, saving more than $24,000.
*Customer Service Award: receptionists Bambi Auman and Charlene Harpster for “their kind and courteous manner and attitude” as the first contact with clients.
*Volunteer Award: Stephanie Koons, who volunteers her time for research and production assistance for What’s in the News.
*Community Service Award: Ashear Barr, assistant director of development for corporate support, for her work with the Centre County Women’s Resource Center.
*Diversity Award: Jerry Sawyer, producer/director, for his work with the Outreach Diversity Action Team to provide professional development opportunities and a positive workplace climate for Outreach employees.
*Dave Watson Technical Excellence Award: Carl Fisher, chief engineer, for his “40-year commitment to Penn State Public Broadcasting and his exceptional performance.” The award was created this year in memory of broadcast operator Dave Watson.
*Creativity and Innovation Award: Jeremy Smith, production assistant, for his work in creating a new graphic look for What’s in the News.
*Venture Award: Kate Domico, director of technology; Carl Fisher, chief engineer; and George Thurman, retired director of technology, for their work in spearheading the digital conversion.
*Staff Assistant Member (SAM) Award: Brian Krieger, information technology network administrator, for “his competence, willingness to help and kind spirit.”

Central Support Staff Awards:
*Community and Public Service: Roger Garthwaite, senior marketing research associate in Outreach Marketing, for his outstanding citizenship in the workplace and the community.
*Customer Service: Kenny Dinant, a courier in Outreach Facilities, for his outstanding service to external customers and internal colleagues.
*Diversity: Talat Azhar, senior marketing research associate in Outreach Marketing, for her support for diversity within the workplace and among those Outreach serves.
*Award for Quality and Innovation: Ellie Meyer, cost and space assistant in Outreach Facilities, for her contributions to quality improvement and innovation in the workplace.
*Outstanding Employee Award: Cathy Bloom, administrative assistant to the associate vice president for Outreach, for her superior performance.

Penn State Harrisburg professor honored for work with students
By Mary B. Waltman
Dr. Clemmie Gilpin with students
Dr. Clemmie Gilpin (center), assistant professor of community systems and Afro-American studies at Penn State Harrisburg, is with two students from Turkey: Hakan Yilmaz (left) and Raif Sarica. Gilpin is the 2003 recipient of the President’s Award for Engagement with Students.
Photo by Penn State Harrisburg
  For 31 years, Dr. Clemmie Gilpin, assistant professor of community systems and Afro-American studies, has been a role model and inspiration to his young students at Penn State Harrisburg. As coordinator of the Social Sciences Program in the School of Behavioral Sciences and Education, he not only prepares students to be knowledgeable and productive members of society, but as both an academic and activities adviser, he also helps them connect to local and international communities.

  For his exemplary work with students, Gilpin received the 2003 President’s Award for Engagement with Students at the annual spring Awards Convocation at University Park. The award is presented each year to a full-time faculty member “who goes beyond his or her responsibilities to engage and encourage students in learning, demonstrating deep caring and involvement with student learning.”

  For his selfless dedication as an academic and student organization adviser and mentor, Gilpin received several other awards. He was honored with the Penn State Student Government Association’s Faculty Adviser of the Year Award five times, as well as the Provost’s Community Service Award, the Faculty Senate Outstanding Service Award and the James A. Jordan memorial Award for Teaching Excellence.

  His belief that co-curricular activities should not only be fun, but also serve to complement the academics, has contributed to his success in linking students to the community outside the campus.

  “Co-curricular activities encourage students to be a part of the community and be involved even after they leave school,” he noted.

  Teri L. Dine-Edwards, secondary education social studies student, said, “Dr. Gilpin is always willing to help us out. He takes time to not only share his experiences with his students in the classroom setting, but also through the many activities that he has planned throughout the years. The lasting effect that Dr. Gilpin has had on me will always be a standard for me to aspire to in my own classroom.”

  As faculty adviser for the International Affairs Association at Penn State Harrisburg, Gilpin helps members increase their understanding of the world and its physical and cultural differences. Association members participate in a variety of activities that include lectures, discussions, special guests and competitive games, such as Global Pursuit. For one project called Heifer International, funds are used to help provide a heifer or smaller animal, such as a goat or sheep, to aid a family in another country to produce its own food.

  Students in the International Affairs Association also act as co-directors of the Model United Nations Program, which Gilpin founded 31 years ago as an outreach to regional high school students in south central Pennsylvania. By following the United Nations forum, high school students can discuss and study international issues in depth.

  “It encourages them to look at issues from the perspective of other countries,” he said. “It also gives students interested in international affairs an opportunity to polish their public speaking skills and gain experience writing public opinion papers.”

  Gilpin finds it especially rewarding to see his former students, who are now teachers in the community, introduce their students to the United Nations Conference as delegates. Each February, the students attend a two-and-a-half-day United Nations Model Conference held at Penn State Harrisburg.

  “It is a great learning experience,” he said, noting that his involvement as an undergraduate student at Virginia State University led to a continuing interest in the concept and an awareness of world issues and cultures. “It was natural to want to continue that involvement and introduce it to others.”

  In addition to his work with the International Affairs Association and the United Nations Model Conference, he also is faculty adviser for the Black Student Union at Penn State Harrisburg. Last year, the organization received funding to travel to Harlem to explore that community’s rich history and culture, including the literary works of black intellectuals of the 1920’s renaissance. Students also toured the Schomburg Cultural Center, the Apollo Theater and other community sites.

  Gilpin, who also is a member of the graduate faculty for the master’s degree program in community psychology and social change, has seen firsthand how student organizations contribute valuable insights to the students’ learning experiences and help them grow professionally. “It gets them involved and extends to their lives even after they leave school,” he said.

  A resident of Middletown, he is involved in a number of community projects and activities. In addition to serving on the United Nations Association of South Central Pennsylvania, he is a member of other organizational boards, including the Human Services Program at Harrisburg Area Community College and the Pennsylvania Office of Vocational Rehabilitation Diversity Committee.

  Early in his career, he served as a Peace Corps volunteer in Nigeria and as a teacher and program developer in Canada, Congo Republic, South Africa, England and Malaysia.

  Gilpin received his bachelor of arts degree in history from Virginia State University, a master of arts in foreign affairs from Ohio University and his doctorate in community systems from Penn State.


Appointments and Promotions
Dr. Melody M. Thompson
Dr. Melody M. Thompson
Photo by Campus Photography
Thompson assumes dual appointments

  Dr. Melody M. Thompson now has a dual role at Penn State. She is director of the American Center for the Study of Distance Education (ACSDE) and assistant professor of education in the College of Education and director of Quality and Planning for the Penn State World Campus in Penn State Outreach. As director of ACSDE, her goal is to reorganize the center as a collaborative network that emphasizes externally funded research and evaluation projects, professional development activities, such as workshops and seminars, and resources relating to technology-based teaching and learning. In her World Campus role, she continues her responsibilities for strategic planning, organizational process improvement and leadership development initiatives.

Cooperative Extension:

  Dr. Marilyn Corbin and Dr. Jack Watson have been promoted to associate directors of Penn State Cooperative Extension. Corbin’s new title is associate director and state program leader for children, youth and families, and Watson’s new title is associate director and state program leader for agriculture and natural resources. They join Dr. Daney Jackson in carrying the title of associate director. Jackson will continue as associate director and chief operating officer for Cooperative Extension.

  Thomas Walker has been appointed director of the Center for Outreach and Cooperative Extension, which serves residents of the Juniata Valley. Walker is based in the Penn State Cooperative Extension office in Mifflin County. Previously, he was county extension coordinator and assistant professor in Morgan County, West Virginia.

Martin appointed assistant director of development for 4-H

  Michael Martin has been appointed assistant director of development for 4-H in the Office of Outreach Development. He previously served as special assistant to the vice president for Outreach and Cooperative Extension.

  He will spearhead a comprehensive fund-raising effort for the Pennsylvania 4-H youth development program. He will be responsible for generating financial resources to enhance programs, recognize members, build endowments and support leadership development for youth and 4-H volunteers. The focus will be on raising funds for 4-H from individuals, corporations and foundations.

  Martin was a 4-H member for 10 years, and he has 17 years of experience as a 4-H agent and county extension director.


Dr. Patricia A. Nelson
Dr. Patricia A. Nelson
Photo by Campus Photography
Nelson elected co-chair of Coordinating Council

  Dr. Patricia A. Nelson, associate dean for Outreach, Cooperative Extension, International Programs and Technology in the College of Education, has been elected co-chair of the Coordinating Council for Outreach. She is serving as co-chair with Dr. Craig D. Weidemann, vice president for Outreach. Nelson’s term runs from August 2003 through July 2004.

  Established in 1998, the Coordinating Council for Outreach includes representatives from all academic colleges and campuses and Outreach units systemwide. The council advises the President and Provost on outreach strategy, policy and programming. Members also serve as advocates and supporters of outreach within their colleges and units, encouraging faculty members to share their expertise to improve the lives of Pennsylvanians and others around the world.


Penn State on the Mountain

  Penn State Worthington Scranton Continuing Education has launched the Penn State on the Mountain program to provide quality, convenient educational opportunities for employees of companies located at the Montage Mountain corporate park in Scranton, Pa. During the 2002–03 academic year, the campus conducted six courses.

  “After meeting with the human resource representatives at various companies on Montage Mountain, it was determined that many entry-level employees need additional education before they can advance professionally,” Michele Davis, director of Continuing Education, said.

  Through a collaboration of efforts that involved faculty in the business degree programs, Academic Affairs and Continuing Education, the campus determined this adult population would benefit most from educational programs that were convenient and met the needs of employers. Accelerated courses became the best option for this population.

  Through Penn State on the Mountain, students have a variety of options. They can enroll in a course, complete a business certificate program or complete an associate degree. Courses are offered in eight-week terms, and two courses are offered during each term. They are held two evenings a week from 6 to 9 p.m. in seminar rooms at one of the Montage Mountain hotels. By offering the courses at the base of the mountain, students can access the courses on their way to or from work.

  “What this means to area employees is that they can advance their skills, earn college credit and open up the possibility of completing a university certificate or degree program by taking courses close by,” Davis said.

  In addition to the business courses available through Penn State on the Mountain, Continuing Education offers a variety of two-day professional development programs on such topics as effective presentations, operations improvements, promoting a positive work climate and applied business writing.


Tex Wyndham
Greg Grieco—Penn State
Penn State celebrates 20 years of elderhostel

  Tex Wyndham, an authority on ragtime, Dixieland and turn-of-the-century popular music, leads a session on “Sounds of Music” during the Penn State Elderhostel program titled The World of Ragtime, Early Tin Pan Alley and Dixieland Jazz. Twenty-five adults from around the nation participated in the weeklong summer program. The University is celebrating 20 years of offering Elderhostel programs to adults 55 and older. Courses feature 22 hours of education, as well as other activities and tours.

An outreach program of Penn State Continuing Education’s Conferences and Institutes


Rebecca Beatty
Rebecca Beatty (left), associate director of Continuing Education at University Park, talks with a prospective student during a Continuing Education open house at the Hetzel Union Building–Robeson Center.
Dave Shelly—Campus Photography
Continuing education hosts open houses

  Continuing Education at University Park hosted a series of open houses for adult students during the spring. The goal was to inform interested adults, including Penn State staff members, about associate and baccalaureate degrees, certificate and noncredit programs available through Continuing Education.

  These education programs feature part-time evening and weekend classes, as well as lunchtime classes. The flexible formats are designed to help students balance their education, work and family responsibilities.

  Representatives from a number of Penn State organizations, including CE@UP, Student Aid, the Penn State World Campus, the College of the Liberal Arts, the College of Health and Human Development and the Center for Adult Learner Services, were on hand to meet with prospective students during the open houses.


Learning for a lifetime
Alumni Outreach pursues new vision for linking alumni with Penn State

By Deborah A. Benedetti
  Alumni Outreach has embarked on a mission to expand access to Penn State educational programming to alumni and friends of the University. Under the leadership of Roxanne C. Shiels, director of Alumni Outreach, this unit of Penn State Outreach has adopted a new vision and goals, in partnership with the Penn State Alumni Association. As part of this partnership, Shiels reports to both Outreach and the Alumni Association.

  Since 1992, Alumni Outreach has been providing specialized educational programming to alumni and others. During 2002, more than 4,000 alumni participated in programming delivered by Penn State Outreach units.

  “We have been successful creating programs specific to our alumni, but these programs are reaching a relatively small pool of alumni,” Dr. Wayne D. Smutz, senior director of Outreach Program Development and associate director of the Division of Continuing Education, said. “We would like to connect many more alumni to Penn State’s rich portfolio of educational programming. With the appointment of Roxanne Shiels, we have now formalized our new vision and strategy for increasing alumni enrollment.”

  Dr. Deborah Marron, director of Program Development and Enrichment for the Penn State Alumni Association, has been closely involved in shaping the mission of Alumni Outreach. She said, “There are nearly 437,000 Penn State alumni. In our surveys of alumni, we found they rank ‘access to continuing education’ as one of their most valued benefits. Our goal is to make Penn State the first choice for alumni seeking professional development and personal enrichment programming. Our partnership with Outreach in creating Alumni Outreach is critical to realizing this mission.”

  Since joining the Alumni Outreach staff in 2002, Shiels has immersed herself in learning about Penn State, the Outreach organization and the Alumni Association. She has participated in numerous discussions with Penn State administrators and staff members, conducted environmental scanning of other alumni educational programs and performed Web searches of alumni programs in Big Ten institutions. In addition, she has talked with staff members at the University of Notre Dame, the University of Wisconsin and the University of Pittsburgh.

  Shiels found Penn State’s approach to educational programs for alumni is unique. Other higher education institutions have relationships between their continuing education units and alumni associations, but none are as extensive as Outreach’s partnership with the Penn State Alumni Association. Alumni Outreach is not only responsible for linking alumni to enrichment-type programs, but also to other credit and noncredit programs aimed at serving their continuing education and professional development needs. In her discussions with colleagues at other institutions, she found they were eager to learn more about Penn State’s model.

  “We are breaking new ground, and it’s a challenge,” Shiels said.

  Alumni Outreach’s mission is “to make Penn State our alumni’s first thought when considering professional and personal education and to provide outstanding service in ensuring our alumni’s educational needs are met.”

  Shiels said, “At the heart of this mission is creating and nurturing relationships. Relationship-building is Alumni Outreach’s strength. We want to be able to link alumni to the programs that meet their needs, to do what’s best for them. Then we can build on that relationship to keep alumni coming back to Penn State throughout their lives.”

  The target audience Alumni Outreach is focusing on is the 315,294 alumni who are 25 to 55 years old and already hold a degree from the University. Nearly 58 percent of these alumni live in Pennsylvania. In the future, Alumni Outreach will expand the audience to include alumni in the Mid-Atlantic region and in states where large numbers of alumni live: California, Florida and Texas.

  “If we follow all of the elements of our strategic plan, we expect alumni enrollments will exceed 11,000 in 2006,” she said.

  To achieve this objective, Alumni Outreach is focusing on five goals for 2003–06:

*Connecting and reconnecting alumni to the Penn State Alumni Association and Penn State Outreach through professional development, personal learning and professional networking opportunities.
*Establishing meaningful and supportive relationships within and among Penn State Outreach, the Alumni Association, alumni chapters, colleges, campuses and Alumni Career Services.
*Promoting Alumni Association services regarding linking alumni to Penn State Outreach and promoting specific, applicable Outreach programs.
*Gaining a better understanding of the needs and desires of Penn State’s alumni for further education and of alumni as a market.
*Improving its recognition and the understanding of its work and mission within the University community, especially in Penn State Outreach, the Alumni Association, Alumni Career Services and the campus colleges.
  At the same time, Alumni Outreach is making use of survey data and other information the Alumni Association has compiled to help shape its approach to reaching alumni.

  “Our alumni have high expectations for their University,” Shiels said. “We know Penn State alumni feel a sense of ownership in the University and expect to receive personalized attention when they come back. As the only unit within Penn State Outreach charged with working specifically with alumni, Alumni Outreach is ideally positioned to help create the mechanisms for providing that personal attention, in concert with the Penn State Alumni Association.”


Outreach marketing awards
  Outreach Marketing initiatives have been honored with 15 awards from the Admissions Marketing Report and 11 awards from the University Continuing Education Association.

  “These national awards recognize our continuing leadership in educational marketing,” Bill Minor, senior director of Outreach Marketing, said. “They are a tangible result of the impact of our new marketing philosophy for Penn State Outreach programs and courses.”

  The voice of the customer is now paramount in all Outreach Marketing activities, according to Minor. Adult learners are motivated to enroll in education programs, because they want to change careers, increase their income, keep pace with rapidly changing technology or remain competitive in the marketplace.

  “Marketing can help to create value propositions for outreach offerings, differentiating educational products in a more competitive environment,” he explained. “We need to stress that the benefits of our programs are worth the cost. We can do this by packaging existing courses and programs in a compelling manner.”

  Along with creating value propositions for clients, Marketing staff members develop marketing strategies that focus on brand positioning, which provides a frame of reference for customers. Penn State already enjoys national and international ranking for its academic and research programs. Specific outreach programs will benefit from developing a position statement that concisely defines the benefits of a program to the customer, while emphasizing the University’s reputation.

  The heart of the marketing approach is the marketing work plan, which identifies opportunities, barriers, objectives, competition, target audience, benefits, support and other factors specific to the program to be marketed.

  “The marketing work plan is a catalyst to gain consensus for the strategic marketing approach,” Minor said. “We prepare the plan first, basing it on research.”

  Outreach Marketing staff members focus on long-term sustainable results. They consider the scope of the programming and the competing demands.

  “We are looking at positioning Penn State Outreach to address key audiences with well-positioned programs. That takes time. Sometimes there’s friction with our strategy, because everyone wants everything now, but our clients are beginning to see the value of our approach,” he said.

  Minor envisions Outreach Marketing becoming more involved in programming through the research services it provides, including industry-segment and business-sector environmental scanning, target-audience identification and refinement, program opportunity identification, assistance in determining program and service pricing, research about customers’ perceptions of Penn State Outreach products and services, and assistance in the creation, fielding and evaluation of customer service and feedback instruments.

  Marketing’s national awards reflect its new approach. Admissions Marketing Report, a national monthly magazine covering the admissions marketing field of colleges, universities and vocational and proprietary schools, honored the following Penn State initiatives with awards:

*Gold Award for Internet/World Wide Web Site for Penn State Youth Web site.
*Gold Award for Newspaper Advertising/Insert and three Merit Awards for Newspaper Advertising/Single Ad, Newspaper Advertising/Series, and Total Campaign for Penn State for You campaign.
*Silver Awards for Direct Mail, Class Schedules, Total Recruitment Package, and Total Advertising Campaign; Bronze Awards for Imprinted Materials/T-Shirts/Hats, and Catalog; and Merit Award for Magazine Advertising/Single Ad for Penn State World Campus campaign.
*Bronze Award for Total Public Relations Program for Lewis and Clark: The Unheard Voices conference.
*Merit Awards for Outdoor Transit/Billboard and Poster for Fall Semester campaign.
  The University Continuing Education Association, the principle organization for continuing higher education in the United States, honored the following outreach initiatives with UCEA awards:
*Outstanding Credit Program Award for the Applied Behavior Analysis for Special Education Certificate Program, offered by the College of Education, Outreach Office of Statewide Programs, Continuing Education’s State College Office and the Pennsylvania Department of Education’s Bureau of Special Education.
*Meritorious Course Award for METEO 101: Understanding Weather Forecasting, a College of Earth and Mineral Sciences online course; a collaboration of the e-Education Institute, Department of Meteorology, College of Earth and Mineral Sciences and the World Campus.
*Gold Strategic Marketing Award for the World Campus Turfgrass Management Certificate offered by the College of Agricultural Sciences through the World Campus.
*Bronze Strategic Marketing Award for World Campus iMBA, a collaborative program of Penn State Erie, Penn State Great Valley School of Graduate Professional Studies, Penn State Harrisburg and the Smeal College of Business.
*Bronze Strategic Marketing Award in the Press Release category for Lewis and Clark: The Unheard Voices conference.
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*Bronze Strategic Marketing Award in the Public Relations category for Grange Fair Booth and Web site.
*Bronze Strategic Marketing Award in the Brochure category for Penn State Cooperative Extension PROSPER ad.
*Honorable Mention Award for the 2002 Rural Women’s Health Conference, a collaboration of the College of Agricultural Sciences, College of Health and Human Development, College of Medicine and Penn State Outreach.
*Honorable Mention Award for the Summer Institute for Applied Linguistics, sponsored by the College of the Liberal Arts and the Center for Language Acquisition, with Penn State Continuing Education’s Conferences and Institutes.
*Honorable Mention Strategic Marketing Award in the Single Ad category for World Campus Turfgrass Management Certificate ad.
*Honorable Mention Strategic Marketing Award in the Web category for Penn State Youth Web site.