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Library Help Is Just a Click Away!
 Have you ever been working from your home or office and wished you could get help in finding information for a course assignment or research project? The Penn State University Libraries' Ask! service is just the tool you need! Available on the Libraries' Web site at ask.libraries.psu.edu, the service allows you to contact a Penn State librarian in a real-time chat session or by e-mail. It also provides contact information for the University Libraries' reference desks and individual librarians.
The Ask! chat (or virtual) reference service is staffed during the fall and spring semesters from Monday to Thursday, noon to midnight, and on Sunday from 6:00 to 9:00 p.m. In a virtual reference session you will have one-on-one interaction with a Penn State librarian, who--using co-browsing technology--can show you how to identify and use the many journals and databases available on the Libraries' Web site or to search the Internet for other authoritative sites. At the end of the session you will receive a transcript of your session by e-mail that you can refer back to as you work on your project. The Ask! e-mail service is monitored seven days a week with a twenty-four-hour response time. Many queries receive a response within a few hours.
For those who prefer to work independently, various library tutorials are available at www.libraries.psu.edu/instruction/tutorials.htm. Penn State World Campus distance learners can take advantage of the resources listed on the Libraries' World Campus and Distance Education Web site at www.libraries.psu.edu/instruction/world/.
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